The Federal Shopper Safety Regulation (LFPC) was enacted in Mexico in 1976, which made Mexico the primary Latin American nation to create an legal professional normal’s workplace in command of defending shopper rights and guaranteeing truthful shopper relations.
Since then, the Federal Shopper Lawyer’s Workplace (PROFECO) has labored to guard the rights of Mexican customers and stop abuse.
Presently, PROFECO has 32 delegations and 19 sub-delegations, including a complete of 51 places of work all through the nation. As well as, inside article 10 of the Federal Shopper Safety Regulation, it’s specified that it’s prohibited for any supplier of products or providers to hold out actions that threaten the liberty, safety or private integrity of customers below the pretext of registration or investigation.
It is very important know the rights that buyers have in Mexico to keep away from being violated. Subsequent, we current the seven rights that each Mexican shopper ought to know:
- Proper to data:
Suppliers of products and providers should present well timed, full, clear and truthful details about the services or products they provide.
- Training rights:
Customers have the best to know and perceive their rights and the best way wherein the legislation protects them, so as to have the ability to eat extra intelligently and responsibly.
- Proper to decide on:
Customers have the best to freely select the services or products they need, with out conditionalizing the sale, demanding cost or forcing them to signal a contract.
- Proper to security and high quality:
Suppliers of products and providers should make sure that the services or products they provide adjust to security and high quality laws and provisions.
- Proper to not be discriminated:
Customers have the best to not be discriminated towards for causes of intercourse, race, faith, financial situation, nationality, sexual orientation or incapacity when buying a services or products.
- Proper to compensation:
Within the occasion that the patron purchases a poor high quality product, they’ve the best to have the product changed or their cash returned, and if relevant, to a reduction of not lower than 20% of the worth paid.
- Proper to safety:
When a provider doesn’t respect the rights of the patron or commits abuses towards them, PROFECO is in command of defending the rights of customers and defending them.
It is very important point out that these rights are inalienable and can’t be restricted by the suppliers of products or providers. As well as, within the occasion {that a} supplier of products or providers violates shopper rights, complaints will be filed with PROFECO to obtain recommendation and safety.