For that reason, we’re going to see what we will do when our operator unfairly places us in a delinquent file. And that, in all probability, in some unspecified time in the future you haven’t agreed with the cell or web invoice that your phone firm has charged you.
The right way to declare your provider
It’s not the primary time, nor will it’s the final, that an operator has improperly included a shopper on the record of delinquents. In any case, if we imagine that we’ve been unfairly concerned, we will all the time make a declare about it.
Though, we should bear in mind what the Telecommunications User Service Office. Greater than something, as a result of many operators, if we disagree with an operator invoice and we determine to not pay it, they threaten us with together with our knowledge in a listing of delinquents. Subsequently, we should bear in mind the next:
‘There are not any laws relevant to telecommunications providers, that is ruled by Natural Legislation 3/2018, of December 5, Safety of Private Knowledge and assure of digital rights in its article 20. They’ll solely register us within the file of unpaid when the next necessities are met:
- That the information consult with true, overdue and enforceable money owed, the existence or quantity of which has not been the topic of a declare.
- That the creditor has knowledgeable the affected celebration about the opportunity of inclusion in stated programs’.
Subsequently, if you wish to declare, for the reason that earlier factors haven’t been given. You possibly can resort to Autocontrol and also you solely must entry its web site to fill in this form. Needless to say the mediation carried out by Autocontrol is for free of charge to us. And may declare the next operators: Movistar, O2, Orange, Jazztel, Amena, Simyo, Vodafone, Lowi, Ono, MásMóvil, Yoigo, Lebara, Llamaya, Pleased Móvil and Pepephone.
By which circumstances can it’s requested?
This mediation carried out by Autocontrol is designed for these occasions which have occurred within the 12 months previous to the submission of the request. On this case, inside the factors that they record in terms of seeing that are the circumstances by which we will declare inclusion within the delinquent filewe discover these factors:
- ‘The working firm has included your knowledge in a delinquency file (for instance, BADEXCUG or ASNEF-Equifax), regardless of a declare being filed earlier than a reliable physique (Arbitration Board, SESIAD, or courts and tribunals)’.
- ‘The working firm has included your knowledge in a delinquency file, regardless of the debt being unsure or non-existent.’
Nonetheless, we will additionally report back to the AEPD (Spanish Company for Knowledge Safety) that the inclusion shouldn’t be acceptable. So we’ve a number of alternate options to say that we’re completely faraway from the delinquent file.