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their meanings and how to fix them

their meanings and how to fix them

You undergo a service lower or a technical malfunction and an error code is displayed in your Livebox with out you understanding its which means? Right here is the listing of potential issues it’s possible you’ll encounter and how one can repair them.

Web, TV or phone are not out there and your Livebox shows an obscure code that you’ve got by no means seen earlier than? Don’t panic, these codes are there to inform you of a malfunction and a option to treatment it. Right here is the listing of error codes displayed in response to your Livebox mannequin.

Livebox 4 error codes

Launched in 2016, the Livebox 4 was an actual revolution for the incumbent operator in addition to the whole web field market. It was the primary Orange field to supply a modem and the TV decoder in a single provide, in addition to native 4K assist for the TV decoder and the facility of the Web field’s Wi-Fi community. It was additionally potential to subscribe to an internet cloud managed straight by Orange, a improvement that each one the opposite operators hastened to incorporate of their provides.

One other main innovation, assist for two.4 GHz and 5 GHz frequencies for Wi-Fi with the IEEE 802.11ac normal which is able to final till Livebox 5. Livebox 4 was additionally very superior when it comes to velocity because it made it potential to profit from an add velocity of as much as 1.9 Gb/s with the wi-fi community. Lastly, it additionally provided the addition of a tough drive to behave as a NAS, an innovation already provided by Free with its Freebox Revolution.

Notice that the Livebox 4 was provided till 2020 within the field provides from Sosh, since changed by the Livebox 5.

Right here is the listing of error codes that Livebox 4 shows from the entrance display when a service malfunctions. The listing shouldn’t be exhaustivemost errors being defined by textual content.

  • Error codes beginning with int:
    • int_03_1100 : Web unavailable, contact 3900
    • int_03_1110 : Web unavailable, restart the Livebox
    • int_03_1200 : Web unavailable, contact 3900
    • int_03_1210 : Web unavailable restart the Livebox
    • int_03_2000 : ID downside, contact 3900
    • int_03_3000 : Orange community incident
    • int_03_9000 : login downside, go to the administration console
    • int_03_9990 : connection not established, contact 3900
    • int_03_9995 : connection not established, restart the Livebox
    • int_04_9995 : connection not established
  • Error codes beginning with inventory:
    • stock_03_0000 : exhausting disk not seen, contact 3900
    • stock_03_5000 : defective disk, contact 3900
    • stock_07_1000 : disk operation in progress
  • Error codes beginning with voip:
    • voip_03_0000 : the web telephony service is unavailable, contact 3900
    • voip_03_0003 : the web telephony service is unavailable, contact 3900
    • voip_03_0004: the web telephony service is unavailable, contact 3900
    • voip_03_1000: the web telephony service is unavailable, contact 3900
    • voip_03_1111 : the web telephony service is unavailable, contact 3900
    • voip_07_2000: no cellphone detected, the Livebox doesn’t detect any cellphone
    • voip_07_4000: Web cellphone not subscribed
    • voip_08_1110: ring check no reply, web cellphone service is on the market
  • Error codes beginning with wan:
    • wan_03_1000 : community unavailable, check the road with the my Livebox cellular app
    • wan_03_2001 : Fiber unavailable, contact 3900
    • wan_03_2002 : Fiber unavailable, contact 3900
    • wan_03_2003 : Fiber unavailable, contact 3900
    • wan_03_2004 : Fiber unavailable, contact 3900
    • wan_03_3001 : Fiber unavailable, contact 3900
    • wan_03_3002 : Fiber unavailable, contact 3900
    • wan_03_4001 : No Airbox detected
    • wan_03_4002 : Airbox prepared for activation, activate it with the my Livebox cellular app
    • wan_03_4003 : Cellular community not out there
    • wan_03_4004 : Airbox mannequin not acknowledged
    • wan_03_5000 : Community unavailable, contact 3900
  • Error codes beginning with Wi-Fi:
    • wifi_03_0000 : One of many Wi-Fi networks (2.4 GHz or 5 GHz) shouldn’t be broadcast
    • wifi_03_0002 : Presence of serious radio interference
    • wifi_03_1000 : One of many Wi-Fi networks (2.4 GHz or 5 GHz) shouldn’t be lively
    • wifi_07_0009 : Each Wi-Fi networks (2.4 GHz or 5 GHz) are inactive
    • wifi_07_0020 : WPS disabled. Inconceivable to attach the decoder to Wi-Fi
    • wifi_07_0030 : Wi-Fi not broadcast, connection restricted to sure gear
    • wifi_08_0010 : Too many lively units on 2.4 GHz Wi-Fi
    • wifi_08_0011 : Too many lively units on 5GHz Wi-Fi
    • wifi_08_0012 : Wi-Fi degraded by previous gear
    • wifi_08_0100 : Wi-Fi degraded by a fault on an antenna

Livebox 5 error codes

The Livebox 5 is a timid and intentionally minimalist evolution in comparison with the earlier era. From a design viewpoint, we’re entitled to a extra sober and discreet field. The entrance display has disappeared, and is changed by mild diodes. Additionally it is the primary web field made fully of recycled plastic with very low energy consumption, an argument that Orange will put ahead.

The adapter for the fiber connection is now built-in straight into the field, which saves house. On the efficiency facet, few main modifications other than a shared velocity, along with distributing between a number of units as much as 2 Gb/s of velocity in reception and as much as 600 Mb/s in sending (throughout the restrict of 1 Gb/s per system).

The Livebox 5 additionally incorporates Clever Wifi expertise. This expertise robotically selects one of the best frequency band (2.4 or 5 GHz) and one of the best channel. This additionally reduces disturbances generated by neighbours’ Wi-Fi. The Livebox 5 can be appropriate with the “Related dwellingof Orange which makes its look.

As for the show of error codes, the Livebox 5 being devoid of a display on the entrance, the codes are defined by shade variations between the diodes.


The connections of your set up is usually a supply of malfunctions. Test the connection of the optical cable to the Livebox 5 and to the wall socket.


The identifiers saved within the configuration interface of your Livebox 5 are incorrect. Use the My Livebox utility to treatment this downside.


The mounted phone service shouldn’t be useful. You’ll be able to launch a diagnostic from the configuration interface.


Livebox replace in progress.


Normal connection downside, the road is probably not or not lively. Please contact 3900.

Livebox 6 error codes

The Livebox 6 arrives in 2022 and at last presents actual technical improvements forward of the competitors. By way of design, it takes the type of a sq. block with rounded corners, designed to be positioned vertically because of its assist, specifically to optimize the distribution of Wi-Fi and guarantee higher protection. The large {hardware} innovation issues the addition of an e-Ink contact display on the entrance panel permitting higher navigation on the system by displaying some info, such because the QR code to facilitate connection or Wi-Fi administration. fi.

On the technical facet, the field is appropriate with the Wi-Fi 6E normal with obtain speeds of as much as 2 Gb / s wi-fi, thrice greater than what a Livebox 5 provides for instance.

As soon as once more, Orange has wager on a field that desires to be eco-responsible since it’s designed with 100% recycled and recyclable plastics and materials. It additionally features a standby operate and a low-power show to scale back energy consumption.

Not like its predecessors, the Livebox 6 doesn’t show any specific error codeit explains straight from its display if an issue is in progress, specifically with the show of a QR Code permitting you to obtain the My livebox utility and clear up a possible downside.

How one can make a whole prognosis of your Livebox your self?

Within the majority of circumstances, a technical incident on Orange gear could be resolved by calling Orange help on 3900 from a landline or 700 from a cellular. By way of your quantity, the Orange advisers have entry to your file and to the knowledge of your field in actual time and might due to this fact present an correct prognosis of the issue in addition to its decision.

Nonetheless, you’ll be able to perform this prognosis straight from the My Livebox utility which is able to present in actual time the present issues in addition to their decision. All it’s important to do is obtain the appliance, enter your identifiers (typically displayed in your invoices or on the field field and have entry to all the present info on the road.

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